Before providing any moving or accessorial services, a contract and estimate must be provided to a prospective shipper in writing, must be signed and dated by the shipper and the mover, and must include:(1) The name, telephone number, and physical address where the mover’s employees are available during normal business hours.
(2) The date the contract or estimate is prepared and any proposed date of the move.
(3) The name and address of the shipper, the addresses where the articles are to be picked up and delivered, and a telephone number where the shipper may be reached.
(4) The name, telephone number, and physical address of any location where the goods will be held pending further transportation, including situations where the mover retains possession of goods pending resolution of a fee dispute with the shipper.
(5) An itemized breakdown and description and total of all costs and services for loading, transportation or shipment, unloading, and accessorial services to be provided during a household move or storage of household goods.
(6) Acceptable forms of payment. A mover shall accept a minimum of two of the three following forms of payment:(a) Cash, cashier’s check, money order, or traveler’s check;
(b) Valid personal check, showing upon its face the name and address of the shipper or authorized representative; or
(c) Valid credit card, which shall include, but not be limited to, Visa or MasterCard.
A mover must clearly and conspicuously disclose to the shipper in the estimate and contract for services the forms of payments the mover will accept, including the forms of payment described in paragraphs (a)-(c).
