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April 29, 2017
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Florida Legislative Employment Information

The Florida Legislature
Office of Information Technology

Job Title

Information Systems Programmer/Analyst

Working Title

IT Help Desk Technician

General Summary

The Florida House of Representatives is seeking an IT Help Desk Technician to serve in the House Office of Information Technology. This position serves as the first point of contact for customers seeking technical assistance over the phone or email. The successful candidate will work with the latest Microsoft tools in a forward-thinking environment.

Essential Duties/Responsibilities

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
  • Be customer-oriented and patient to deal with individual customers
  • The goal is to create value for users that will help preserve the House IT departments reputation
  • Walk the user through the problem –solving process
  • Provide accurate information on IT products and/or services
  • Record events and problems and their resolution in House IT’s tracking system
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures
  • Lead or be part of a team to handle projects as needed by the Florida House of Representatives
  • Perform other related duties as required

Minimum Qualifications

A bachelor's degree from an accredited college or university in computer science, management information systems, business administration, education, communications, graphic arts, mathematics, statistics, geography or engineering. 

Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education.

Any combination of progressively responsible information systems experience and post-secondary training in disciplines as described above totaling four years.

Preferred Qualifications

Preference will be given to applicants with the following: 

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Microsoft Office products, Adobe Acrobat and  remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Customer-oriented and cool-tempered
  • Ability to analyze and interpret user requests
  • Ability to establish and maintain effective working relationships with others
  • Ability to work on a team and work independently
  • Excellent communication and interpersonal skills

Salary

Hiring salary commensurate with experience range from $35,928 - $77,388

Excellent benefits are available.

Application Deadline

Open until filled

Submission of Application

 Qualified applicants should send a completed legislative application and resume to:

Office of House Administration
Attn: Lawanda Williams
1201 Capitol
402 S. Monroe Street
Tallahassee, FL 32399
or
Email: Lawanda.Williams@myfloridahouse.gov

Applications are available through the Florida Legislature's web site Online Sunshine and in Room 701 of the Claude Pepper Building.

Accommodation for Disability

If an accommodation is needed for a disability, please notify Human Resources at (850) 488-6803.