The Florida Legislature
The Florida House of Representatives

Job Title

Information Systems Programmer/Analyst (Office of Information Technology)

Working Title

Support Analyst

General Summary

The Florida House of Representatives is seeking a Support Analyst to work in the Office of Information Technology. The candidate should have excellent technical and troubleshooting skills. The primary responsibilities are to troubleshoot, analyze and resolve technical computer issues for onsite and remote customers while providing an outstanding positive customer experience. This is work performing maintaining, analyzing, installing and resolving first and second level desktop computer and computing appliance issues for Florida House of Representatives end-users, including answering questions, troubleshooting hardware and software problems using diagnostic tools and/or troubleshooting procedures.

Examples of Work Performed

• Interacts directly with customers during problem-solving situations.
• Install, test and configure new workstations, peripheral equipment and software.
• Conducts system testing.
• Serves as an expert in one or more areas supported by the section.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Assist with onboarding of new users. Manage PC setup and deployment for new employees using standard hardware, images and software.
• Collaborate with senior technicians to troubleshoot and resolve complex issues.
• Establish an individual growth plan for future career planning.
• Report issues for escalation.
• Interacts with vendors to obtain information needed in problem-solving or other related areas.
• Develops and administers security functions as it relates to data, physical, and user access to information systems.
• Reports project status to Information Systems Manager in both verbal and written form.
• Participates as needed in the design through implementation process on specialized systems projects.
• Researches industry technological advances which could be of use in the legislative environment.
• Document internal procedures.

Knowledge, Skills and Abilities

• Knowledge of information systems terminology and concepts.
• Knowledge of specialized tools used to develop applications.
• Knowledge of information systems operations, equipment, procedures, and workflow.
• Ability to apply specialized information systems knowledge relating to hardware, systems software, application development, training, user assistance, publications or operations.
• Ability to analyze and solve problems.
• Ability to communicate technical information systems information effectively verbally and in writing.
• Ability to produce quality work under pressure.
• Ability to deal tactfully with the demands of the customers of the information technology offices within the Legislature.
• Ability to work on-site during normal business hours and the position will occasionally require working after business hours and on weekends to complete project tasks and/or incident resolution during on-call rotation.
• Ability to conduct in-depth and carefully documented analysis under minimal supervision.
• Ability to read and understand technical information systems publications.
• Performs other related duties as required.

Minimum Qualifications

A bachelor’s degree from an accredited college or university in computer science, management information systems, mathematics, or engineering.

Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education.

Any combination of progressively responsible information systems experience and post-secondary training in disciplines as described above totaling four years.

Preferred Qualifications

Preference will be given to applicants with the following:

• Proven experience as a help desk technician or other customer support role
• Proficient working knowledge of Microsoft Office products, Windows, and  remote control
• Good understanding of computer systems, mobile devices and other tech products
• MCSE, MCP, Comp TIA A+, and Cisco or other IT Certifications a plus.
• Ability to diagnose and resolve basic technical issues
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Customer-oriented and cool-tempered
• Ability to analyze and interpret user requests
• Ability to establish and maintain effective working relationships with others
• Ability to work on a team and work independently
• Excellent communication and interpersonal skills
• Basic understanding of desktop, laptop, and printer hardware repair

Salary

Commensurate with experience.
The Legislature offers a competitive benefits package.

This position is not eligible for remote work.

Application Deadline

Open until filled.

Submission of Application

Qualified applicants should send a completed legislative application and resume to:

Office of Administration & Professional Development
Florida House of Representatives
402 South Monroe Street, 1201 Capitol
Tallahassee, Florida 32399

Or email HouseAPD@myfloridahouse.gov

Applications are available through the Florida Legislature's web site Online Sunshine and in Room 701 of the Claude Pepper Building.

Accommodation for Disability

If an accommodation is needed for a disability, please notify Human Resources at (850) 488-6803.