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October 29, 2020
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Florida Legislative Employment Information

The Florida Legislature
The Florida House of Representatives Office of Information Technology

Job Title

Information Systems Programmer/Analyst (Support Analyst)

General Summary

This is work performing analysis and/or programming activities to support legislative information system users. An employee in a position allocated to this class will typically provide one or more of the following: systems analysis, programming, troubleshooting, training, security/product administration, software and hardware installations, and direct customer support.

Examples of Work Performed

  • Interacts directly with customers during problem-solving situations.
  • Organizes and maintains accurate written documentation and records.
  • Assists in coding activities related to new or existing systems.
  • Assists in the installation of new systems or enhancements to existing systems.
  • Prepares related correspondence.
  • Reports project status to Information Systems Manager in both verbal and written form.
  • Conducts system testing.
  • Interacts with vendors to obtain information needed in problem-solving or other related areas.
  • Participates as needed in the design through implementation process on specialized systems projects.
  • Researches industry technological advances which could be of use in the legislative environment.
  • Serves as an expert in one or more areas supported by the section.
  • Develops and presents user education relating to information systems.
  • Develops and administers security functions as it relates to data, physical, and user access to information systems.

Knowledge, Skills and Abilities

  • Knowledge of information systems terminology and concepts.
  • Knowledge of specialized tools used to develop applications.
  • Knowledge of information systems operations, equipment, procedures, and workflow.
  • Ability to apply specialized information systems knowledge relating to hardware, systems software, application development, training, user assistance, publications or operations.
  • Ability to analyze and solve problems.
  • Ability to communicate technical information systems information effectively verbally and in writing.
  • Ability to produce quality work under pressure.
  • Ability to deal tactfully with the demands of the customers of the information technology offices within the Legislature.
  • Ability to conduct in-depth and carefully documented analysis under minimal supervision.
  • Ability to read and understand technical information systems publications.
  • Performs other related duties as required.

Minimum Qualifications

A bachelor’s degree from an accredited college or university in computer science, management information systems, mathematics, or engineering.
Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education.
Any combination of progressively responsible information systems experience and post-secondary training in disciplines as described above totaling four years.


Preferred Qualifications

  • Preference will be given to applicants with the following:
  • Proven experience as a help desk technician or other customer support role
  • Proficient working knowledge of Microsoft Office products, Windows, and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Customer-oriented and cool-tempered
  • Ability to analyze and interpret user requests
  • Ability to establish and maintain effective working relationships with others
  • Ability to work on a team and work independently
  • Excellent communication and interpersonal skills
  • Basic understanding of desktop, laptop, and printer hardware repair


The salary range for this position is $35,928 - $77,388 annually.
The Legislature offers a competitive benefits package.

Application Deadline

Open until filled

Submission of Application

Qualified applicants should send a completed legislative application and resume to:
Florida House of Representatives
Office of House Administration
Lawanda Williams
1201 Capitol
402 South Monroe Street
Tallahassee, FL  32399


Applications are available through the Florida Legislature's web site Online Sunshine and in Room 701 of the Claude Pepper Building.

Accommodation for Disability

If an accommodation is needed for a disability, please notify Human Resources at (850) 488-6803.