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The Florida Statutes

The 2023 Florida Statutes

Title X
Chapter 110
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F.S. 110.1082
110.1082 Telephone voice mail systems and telephone menu options systems.
(1) No state employee shall utilize a voice mail system when the employee is at his or her regularly assigned work station where his or her telephone is functional and available for use, unless:
(a) The device is in use, and/or;
(b) Such voice mail system alerts the caller to, and provides the caller with access to a nonelectronic attendant; or
(c) Such voice mail system automatically transfers the caller to a nonelectronic attendant.
(2) Telephone menu options systems used by state agencies, departments, or other state government units will alert the caller to, and provide the caller with access to, a nonelectronic attendant.
(3) Agency heads will ensure compliance with the provisions of this section.
History.s. 3, ch. 99-255.